Privacy Policy

1. Introduction

Oriental Audio Visual Electronics (operating as Veena Music, "we", "us", or "our") operates the website https://veenamusiconline.com, the Veena Music mobile applications for Android and iOS, and related digital music streaming services. Veena Music is dedicated to the development, preservation, and global dissemination of Rajasthani folk music, devotional bhajans, and cultural content.

This Privacy Policy explains in clear terms how we collect, use, process, disclose, and protect your personal information when you access or use our services. By using Veena Music, you consent to the data collection and practices detailed in this document.

2. Information We Collect

We collect information to deliver high-fidelity music streaming, curate custom playlists, process subscriptions, and maintain platform security:

• Account Information: When you register an account or sign in with Google or Email/Password, we collect your name, email address, profile photo, and mobile number.
• Usage & Streaming Data: Your listening history, favorite tracks, created playlists, search queries, playback duration, and artist subscriptions.
• Device and Technical Information: IP address, device model, operating system version, browser type, unique device identifiers, network state, and application performance logs.
• Payment & Billing Data: Transaction references, subscription plans, and invoice details. Note: Payment transactions are processed securely via PCI-DSS compliant third-party payment gateways (e.g. Razorpay). We do not store credit/debit card numbers on our servers.

3. Third-Party Advertising & Google AdSense Disclosures

To support our free tier and offer complimentary access to traditional Rajasthani music, we display advertisements from third-party advertising partners, including Google AdSense and Google AdMob.

Users subscribed to our Premium Plan receive an ad-free experience with all ad requests and banners completely deactivated.

4. Cookies & Web Tracking Technologies

We use cookies, web beacons, and local storage mechanisms to:

• Maintain your logged-in session and authentication status.
• Remember your volume settings, queue, and playback preferences.
• Analyze aggregated traffic patterns and platform performance (via Google Analytics / Firebase).
• Deliver non-intrusive, relevant advertisements.

You can choose to disable or block cookies through your web browser settings. However, doing so may prevent certain streaming features from functioning correctly.

5. How We Use Your Information

We utilize collected information for the following legitimate business purposes:

• Providing, maintaining, and updating the music streaming platform.
• Personalizing music recommendations and featured artist highlights.
• Processing subscription purchases and managing active memberships.
• Monitoring and protecting our copyrighted sound recordings and intellectual property.
• Complying with statutory accounting, tax, and legal obligations.

6. Data Sharing with Third Parties

We do not sell, rent, or trade your personal information to third parties. We share data only with trusted service providers under confidentiality agreements:

• Cloud Infrastructure: Google Cloud & Firebase for database hosting and push notifications.
• Payment Processors: Razorpay for secure checkout.
• Advertising Networks: Google AdSense & Google AdMob.
• Legal & Regulatory Authorities: When required by law or valid court subpoenas to protect against fraud or copyright violations.

7. Your Privacy Rights (GDPR & CCPA/CPRA Compliance)

Regardless of your geographic location, we respect your rights regarding your personal information:

• Right of Access & Portability: You may request a copy of the personal data we hold about you.
• Right to Rectification: You can edit or correct outdated profile information directly in app settings.
• Right to Erasure (Account Deletion): You may request full account deletion and purging of your personal records at any time.
• Right to Opt-Out: You have the right to opt out of marketing communications and personalized advertising tracking.
• Non-Discrimination: We do not discriminate against users who exercise their privacy rights.

To exercise any of these rights, email our privacy compliance team at info@veenamusiconline.com.

8. Children's Privacy Protection (COPPA)

Veena Music does not knowingly collect or solicit personal data from children under the age of 13 (or under 16 in the EEA). If you are under 13, please do not attempt to register an account or send personal information. If we learn that we have collected personal data from a child without parental consent, we will delete that data immediately.

9. Data Security & Retention

We employ robust administrative, technical, and physical safeguards—including SSL/TLS data transmission encryption, access controls, and regular vulnerability assessments—to protect your personal information against loss, theft, and unauthorized access. We retain personal data only for as long as needed to fulfill the purposes outlined in this policy.

10. Contact Us